Tenant FAQs

As a professional property management company, we are here to provide you with the information you need as a tenant. Here are answers to some common questions:

• Can you hold a place before I apply?

  We typically require a completed application and application fee before holding a property. This helps ensure fairness and efficiency in the rental process.

• Do I pay my first and last month’s rent with my security deposit?

  The payment structure may vary depending on the property and lease terms. Sometimes, you may be required to pay the first month's rent and a security deposit upfront. However, the last month's rent is typically not collected at the beginning of the lease term.

• How old do you have to be to apply?

  To apply for a rental property, you generally need to be at least 18 years old or of legal age in the jurisdiction where the property is located. This ensures that tenants are legally responsible for the terms of the lease.

• Is the deposit refundable?

  The security deposit is typically refundable, subject to certain conditions. If there are no damages beyond normal wear and tear and all lease obligations are fulfilled, you can expect to receive a refund of your deposit upon move-out.

• Who needs a cosigner?

  A cosigner is sometimes required if an applicant does not independently meet the income or credit requirements. A cosigner is responsible for fulfilling the financial obligations of the lease if the primary tenant cannot do so.

• You have a property I want to rent. How do I apply?

  You can typically find an online application form to apply for a rental property on our website. Fill out the application completely and submit it along with any required supporting documentation and the application fee. Our team will review your application and notify you of the next steps.

• How do I pay rent?

  We offer convenient online rent payment options. Once you become a resident, you will receive instructions on setting up an account and paying rent electronically. This provides a secure and efficient way to pay your rent.

• I want to get a pet. What do I do?

  Please contact our team to discuss our pet policy if you want a pet. Some properties may have specific pet restrictions or require additional pet-related fees. We will provide the information and guidelines to ensure a smooth pet approval process.

• I want to move out, but my roommate wants to stay. What do I do?

  Please notify our team immediately if you plan to move out while your roommate wants to continue the lease. We will guide you through the necessary steps, including signing a lease amendment or having your roommate find a new co-tenant to replace you.

• My lease expiration is coming and I want to move out. What do I do?

  If you do not wish to renew your lease at the end of its term, please notify us in writing before the specified notice period. This will allow us to provide the necessary instructions and guide you through the move-out process.

• Who is responsible for paying for repairs & maintenance requests?

  As a tenant, you are typically responsible for promptly reporting any repairs or maintenance requests to our team. We will assess the situation and determine whether it is the tenant's responsibility or the landlord's responsibility to cover the costs. This may vary depending on the nature of the repair or maintenance issue and the terms outlined in your lease agreement.

  If you have any further questions or need additional information, please don't hesitate to contact our team. We are here to assist you throughout your tenancy and ensure a positive rental experience.